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The original item was published from 6/24/2019 1:35:01 PM to 7/18/2019 4:21:47 PM.

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Posted on: June 24, 2019

[ARCHIVED] City Working to Resume Regular Utility Billing Schedule

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Due to League City’s recent conversion to a new utility billing software system, the City’s processes and timeline for billing customers is off schedule. In order to resume a regular billing schedule, the majority of League City utility customers will be receiving two water bills with due dates in July.

The first bill is for water used during a 30 day period in March/April 2019 and the second bill is for water usage during a 30 day period in April/May 2019.

We apologize for the inconvenience and frustration this software conversion has caused our residents.

In response, we have suspended all late penalty fees and no service will be shut off for non-payment.

Customers set up for automated bank draft payments, will have two bank drafts in July. 

If you do NOT want or cannot accommodate two bank draft payments in July, please contact the League City Utility Billing Department at 281-554-1335, option #2 to set up a payment plan or another payment option.

Customers can pay their water bill in the following ways:

1.    Make a one-time credit/bank card payment by logging into the  Citizen Self-Service PortalThis portal is relatively new (March 2019). If you have not done so already, you will need to create an account using your new account number and new customer ID/CID number found on your most  recent water bill, along with a new user-name and password.

2.    Make a credit/bank card payment over the phone by calling 281-554-1335, option #1 (hours of operation are Monday through Thursday 7:30 a.m. to 5:30 p.m. and Friday 7:30 a.m. to noon). 

3.    Pay by check, cash, or credit/bank card in person at the cashier’s window located on the first floor of City Hall (300 W. Walker Street) or the drive through window located at the west side of City Hall (hours of operation are Monday through Thursday 7:30 a.m. to 5:30 p.m. and Friday 7:30 a.m. to noon). 

4.    Drop off a check at the 24-hour drop box located between City Hall and the Civic Center. 

5.    Mail a check to City of League City, PO Box 2008, League City, TX 77574-2008.

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