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Posted on: November 28, 2018

New Utility Billing Software Launching In New Year

water bill paper

In 2019, League City is switching to a new software system to process the City’s utility bills. The new billing software, which will go into effect January 21, is replacing an outdated and inefficient system. In addition to being easier to read and more user-friendly, monthly bills and delinquent notices will now be letter-sized and come in a sealed envelope as opposed to being printed on a postcard. Included with every bill will also be an insert that includes timely and important information regarding City services and resources available to League City residents. Customer who receive e-bills will continue to do under new software. Bank draft auto payments will also convert to the new system, unless the customer inputted their bank draft online.

In the new system, ALL current customers will receive a NEW account number. This new account number will be provided to customers when they receive their first letter-sized bill.

ALL customers will need to re-register for the online credit card payment option and the Water Usage Tracker using their new account number. Instructions will be provided in the insert provided in the first letter-sized bill.

The City will not be able to take credit card payments (phone, online, and in person) from January 15 to 23, 2019 . During this time period, no payments will be due and there will be no disconnection of service for non-payment.

For questions, call the League City Utility Billing Department at 281-554-1335. 

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